SINO ORTHO

Frequently Asked Questions

If you have any questions

please email or call

Q How quickly can I expect a reply to my inquiry?

A
We aim to respond to inquiries as quickly as possible during working hours. Response time may

vary depending on the complexity of the request, time zone differences, and whether additional

technical or commercial confirmation is required. For faster assistance, we recommend including

clear product information, quantity, destination country, and your main questions in the initial

message.
Q How can I become a distributor of SINO ORTHO?

A
If you are interested in becoming a distributor, please contact us with your company profile, target

market, product interests, and cooperation expectations. Our team will review your business

background and discuss possible cooperation models based on your market coverage and

development plan. We welcome long-term partnerships with professional distributors and

orthodontic business partners.
Q What should I do if I find a quality issue after receiving the goods?

A
If you find a quality issue after receiving the goods, please contact our team as soon as possible

with your order number, product photos, quantity affected, and a short description of the issue.

Clear information will help us review the case more efficiently. After verification, we will provide a

suitable solution according to the situation and our service policy.
Q Can you provide documents needed for customs clearance?

A
Yes. We can provide standard export documents required for shipment processing and customs

reference, such as invoice, packing list, and other available supporting documents based on the

order and destination. Since customs requirements may differ by country, we recommend

confirming local import requirements before shipment to ensure smooth clearance.

Q How quickly can I expect a reply to my inquiry?

Q How can I become a distributor of SINO ORTHO?

Q What should I do if I find a quality issue after receiving the goods?

Q Can you provide documents needed for customs clearance?

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