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Q What kind of warranty is provided?
A We provide a 12-month warranty covering defects in materials or workmanship.
This warranty does not cover damage caused by improper use (e.g., accidental bending of brackets during installation).
Warranty Claim Procedure:
To submit a claim, please provide your order number, product photos, and a brief description of the issue.
Our service team will respond within three business days and arrange a replacement or refund if applicable.
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Q Can products be customized to meet specific needs?
A Yes. Most of our orthodontic products support customization to meet clinical or branding requirements. A minimum order quantity (MOQ) may apply depending on the product type and customization level. Our sales team will assist in confirming specifications, lead time, and feasibility before production.
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Q How are the products packaged to ensure safety and compliance during transit?
A All products are securely packaged to meet international shipping standards. Customized packaging can also be provided according to customer requirements.
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Q Are the products compliant with the health and safety regulations of the destination country?
A Yes. Our products are registered with the U.S. FDA, and certified under ISO 13485, CE MDR, and other internationally recognized standards, ensuring compliance in global markets.
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Q What are the conditions under which products can be returned or exchanged?
A If any quality issues occur within one year of purchase, please contact our service team for return or replacement arrangements.
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Q Is insurance available for the shipments, and who bears the cost?
A Yes. Shipping insurance is available to cover loss, theft, or damage during transit.
The cost and responsibility can be arranged upon request when placing your order.
