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Q How long will it take for the products to arrive?
A It depends on your location, shipping method, and customs clearance.
International shipments usually arrive within 3–7 business days for standard delivery, with potential delays if customs inspection is required.
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Q Are there any additional costs such as shipping, handling, or taxes that are not included in the list price?
A Additional costs such as shipping fees, handling charges, or import taxes may apply, depending on your location and trade terms (FOB, CIF, etc.).
Please confirm all related fees with our sales team before placing your order.
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Q What are the costs associated with international shipping?
A We usually ship by international express couriers such as FedEx, UPS, or DHL.
Shipping costs generally include:
· Base Freight: Calculated based on the package weight, dimensions, and destination (e.g., USD 20–50 for small aligner or retainer packages to most regions).
· Fuel Surcharge: A variable fee (3–8% of the base freight) to cover fluctuations in fuel prices.
In addition, shipping costs vary depending on the trade terms agreed upon with the customer:
· Under FOB (Free on Board) terms, the buyer arranges and pays for sea or air freight, insurance, and import clearance after the goods are loaded at the port of shipment.
· Under CIF (Cost, Insurance, and Freight) terms, the seller (Sino Ortho) covers the freight and insurance up to the destination port, while the buyer handles import duties and inland delivery.
Our sales team will confirm the most suitable shipping and trade arrangement before you place an order.
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Q What certificates can you provide with the shipment?
A Depending on the product type and destination market, we can provide standard export documents and available product-related compliance documents. Common documents may
include commercial invoice, packing list, and selected quality or registration-related files when
applicable. Please let us know your market requirements in advance so we can confirm what
documents are available for your order.
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Q Is there a way to track the shipment?
A Yes. All shipments include a unique tracking number.
You can check real-time status updates (dispatch, in transit, customs clearance, out for delivery) on our official website’s Order Tracking page or directly through the courier’s platform (DHL, FedEx, UPS).
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Q What are the payment terms?
A Full payment is required at the time of order placement to confirm the order and arrange production or order preparation.
