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Answers To Related Questions

FREQUENTLY ASKED QUESTION

If you have any question please contact us

  • Q What is your standard production lead time?

    A

    Production lead time depends on the product type, order quantity, stock availability, and production schedule at the time of order confirmation. In-stock products generally require less preparation time than made-to-order or customized products.

    Please send us your product list and expected quantity so that we can confirm the estimated lead time.

  • Q How are payments affected by currency fluctuations?

    A Our prices and quotations are generally stated in USD unless otherwise agreed. If payment is made in another currency, the converted amount and any related fees will be determined by the exchange rate and policies of your bank or payment provider at the time of payment.
  • Q What are the payment terms? Is payment upfront required or is there a deferred payment option?

    A Payment terms should be confirmed with our sales representative.
    In general, orders are processed on a payment-before-shipment basis.
  • Q What customization options do you offer?

    A
    We offer customization options for selected orthodontic products, including packaging, labeling,
    logo printing, and certain product specifications depending on the category. Custom support may
    vary based on project scope, quantity, and technical feasibility. If you have a private label or
    custom product request, please share your requirements with our team for evaluation.

  • Q How do prices compare with those of competitors?

    A Our products are positioned to balance quality and value, offering competitive advantages in both performance and service:
    1. Compared with premium international brands, our prices are more affordable, while maintaining the same medical-grade materials and precision manufacturing standards.
    2. Compared with mid-tier competitors, our prices are similarly positioned, but we provide longer warranties (12 months vs. the industry average of 6–9 months) and complimentary technical support, delivering greater overall value to customers.
  • Q Are there any discounts for bulk purchases or long-term customers?

    A Yes. Volume discounts and long-term partnership pricing are available upon discussion with our sales team.
PROVEN ORTHODONTIC EXCELLENCE
Hangzhou, China | Serving 100+ countries
  sales@sinoortho.com
  +86-571-89011997

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