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Q What kind of quality assurance measures are in place during production?
A All products undergo strict quality control and inspection procedures after production to ensure precision, safety, and consistency.
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Q What materials and components are used in the products?
A Our orthodontic brackets are made from ceramic or stainless steel, while our arch wires are available in nickel-titanium (NiTi), copper-nickel-titanium (Cu-NiTi), and stainless-steel materials.
For detailed specifications or material certificates, please contact our sales or customer service team.
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Q How are orders processed and managed?
A When you send an inquiry via our website, the order process follows these steps:
Website Message → Sales Contact → Order Confirmation → Payment → Production & Preparation → Shipment → Delivery & Receipt.
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Q Does the company offer consultation services to help choose the right product?
A Yes. Our sales and technical teams are available to provide professional consultation and recommend suitable products based on your clinical or business needs.
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Q Are all products compliant with international standards?
A Yes. All our orthodontic products are manufactured under ISO 13485 and FDA registration, ensuring compliance with global health and safety regulations.
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Q What kind of after-sales support does the company offer?
A We are committed to efficient and reliable after-sales support for both clinics and distributors.
Dedicated Support Team: Available Monday–Friday, 8:30 AM–5:30 PM (UTC+8) via email or WhatsApp for quick communication.
Replacement / Refund Assistance: Simplified procedures for warranty-related replacements or partial refunds in verified cases.
Customer Follow-Up: We regularly follow up after delivery to gather feedback and ensure product satisfaction.
