We aim to respond to inquiries as quickly as possible during working hours. Response time may
vary depending on the complexity of the request, time zone differences, and whether additional
technical or commercial confirmation is required. For faster assistance, we recommend including
clear product information, quantity, destination country, and your main questions in the initial
message.
Q How can I become a distributor of SINO ORTHO?
A
If you are interested in becoming a distributor, please contact us with your company profile, target
market, product interests, and cooperation expectations. Our team will review your business
background and discuss possible cooperation models based on your market coverage and
development plan. We welcome long-term partnerships with professional distributors and
orthodontic business partners.
Q What should I do if I find a quality issue after receiving the goods?
A
If you find a quality issue after receiving the goods, please contact our team as soon as possible
with your order number, product photos, quantity affected, and a short description of the issue.
Clear information will help us review the case more efficiently. After verification, we will provide a
suitable solution according to the situation and our service policy.
Q Can you provide documents needed for customs clearance?
A
Yes. We can provide standard export documents required for shipment processing and customs
reference, such as invoice, packing list, and other available supporting documents based on the
order and destination. Since customs requirements may differ by country, we recommend
confirming local import requirements before shipment to ensure smooth clearance.
Q What certificates can you provide with the shipment?
A
Depending on the product type and destination market, we can provide standard export documents and available product-related compliance documents. Common documents may
include commercial invoice, packing list, and selected quality or registration-related files when
applicable. Please let us know your market requirements in advance so we can confirm what
documents are available for your order.
Q What customization options do you offer?
A
We offer customization options for selected orthodontic products, including packaging, labeling,
logo printing, and certain product specifications depending on the category. Custom support may
vary based on project scope, quantity, and technical feasibility. If you have a private label or
custom product request, please share your requirements with our team for evaluation.
