English
For standard products listed on the Sino Ortho online shop, you can select the required specifications and place an order directly at https://shop.sinoortho.com/.
For bulk purchases, distributor orders, OEM/ODM projects, customized products or packaging, or orders requiring market-specific documentation, please contact our sales team at sales@sinoortho.com or via WhatsApp at +86 137 5823 5369.
After the product specifications, quantities, pricing, shipping arrangements, and document requirements have been confirmed, our sales team will provide the applicable order documents and arrange order processing.
The minimum order quantity depends on the product category, packaging format, and stock availability. Most standard in-stock products are available with an MOQ of one piece, while some products may require higher quantities due to production or packaging requirements.
Please send us the product name, model, or item details, and we will confirm the applicable MOQ.
Production lead time depends on the product type, order quantity, stock availability, and production schedule at the time of order confirmation. In-stock products generally require less preparation time than made-to-order or customized products.
Please send us your product list and expected quantity so that we can confirm the estimated lead time.
We accept PayPal, Alipay, bank transfer (T/T), Western Union, and XTransfer. Available payment methods may vary depending on the order and destination.
Please confirm the appropriate payment method and payment details with our sales team before making payment.
After you place an online order or confirm your requirements with our sales team, we will verify the product specifications, quantities, delivery information, and any applicable customization or document requirements.
Once the order details and full payment have been confirmed, the order will proceed through production or preparation, quality inspection, packaging, shipment, and delivery. Tracking information will be provided when the selected shipping method supports tracking.
Yes. Samples are available for many of our standard orthodontic products. They can help you evaluate product quality, specifications, packaging, and suitability before placing a larger order.
Please tell us which products you would like to evaluate. We will confirm sample availability, cost, preparation time, and shipping arrangements.
Delivery time depends on the destination, shipping method, carrier, and customs-clearance process. International express shipments usually arrive within approximately 3–7 business days after dispatch, although delays may occur due to customs inspections, carrier schedules, weather conditions, or delivery to remote areas.
This estimated transit time does not include production or order-preparation time.
Products are securely packaged according to their type, size, and standard packaging format to help protect them during normal handling and transportation.
Customized packaging or labeling may also be available, depending on the product category, order quantity, and customer requirements. Any destination-specific packaging or labeling requirements should be provided before production.
We usually ship by international express courier, such as DHL, FedEx, or UPS. Depending on the order size, destination, and customer requirements, other freight arrangements may also be available.
Shipping costs are calculated based on the shipment weight, dimensions, destination, shipping method, and required service level. Our sales team will confirm the available shipping options and exact cost before the order is placed.
Yes. Shipping insurance is available to cover eligible loss, theft, or damage during transit. It can be arranged upon request when the order is placed.
The availability, coverage, cost, and responsible party will be confirmed before shipment according to the shipment value, shipping method, destination, and agreed trade terms.
Yes. All shipments include a unique tracking number. Once the order has been dispatched, we will provide the applicable carrier and tracking information.
You can check the shipment status through the Order Tracking page on our website or directly through the carrier’s platform, such as DHL, FedEx, or UPS.
Please take clear photos of the outer packaging, shipping label, and damaged products, and retain the original packaging. Contact our customer service team promptly with your order number and supporting photos.
Once we verify that the damage occurred during transit, we will arrange a free replacement shipment.
For international orders, the recipient is responsible for customs duties, import taxes, and other destination-country charges unless otherwise agreed under the applicable trade terms.
These charges are determined by local customs authorities based on factors such as the declared value, product classification, and local tax regulations. They are not included in the product or shipping price unless specifically stated in the quotation or order documents.
Yes. We can provide standard export documents for shipment processing and customs reference, including a commercial invoice and packing list. Other available supporting documents may be provided depending on the product, order, and destination-market requirements.
Because customs requirements vary by country, customers should confirm the applicable local requirements and provide any required document checklist before shipment.
We aim to respond as quickly as possible during our working hours, Monday to Friday, 8:30 AM–5:30 PM (UTC+8). Response time may vary depending on the complexity of the request, time-zone differences, and whether additional technical or commercial confirmation is required.
For faster assistance, please include the product name or model, expected quantity, destination country, and your main questions in the initial inquiry.
Please contact us with your company profile, target market, sales channels, product interests, expected purchasing volume, and cooperation requirements.
Our team will review your business background and market coverage before discussing suitable products, pricing, documentation support, and possible cooperation arrangements. We welcome long-term partnerships with professional orthodontic distributors and business partners.
Sino Ortho products are covered by a 12-month warranty against verified defects in materials or workmanship. The warranty does not cover damage caused by improper use, handling, or installation.
To submit a warranty claim, please provide your order number, product details, photos, and a brief description of the issue. Our service team will review the information and normally respond within three business days. A replacement, refund, or other appropriate solution will be arranged when the claim is approved.
Customization is available for selected orthodontic products and may include logo printing, private labeling, packaging design, product labeling, and certain product specifications.
Available options depend on the product category, order quantity, manufacturing requirements, and technical feasibility. An MOQ may apply. Our team will confirm the available options after reviewing your requirements.
OEM/ODM lead time depends on the complexity of the project, including product confirmation, technical evaluation, artwork preparation, packaging design, sample approval, production planning, and order quantity.
Projects involving customized packaging, private labeling, or new product development generally require more preparation time than standard orders. Our team will confirm the estimated schedule after reviewing the complete project requirements.
Yes. Our sales and technical teams can provide product specifications, catalogs, comparison information, and general selection support based on your clinical or business requirements.
For example, we can help distributors compare product series, materials, specifications, packaging formats, and market positioning. Patient-specific product or treatment decisions should be made by a qualified dental professional.
We provide after-sales assistance for order follow-up, product and document inquiries, verified warranty claims, replacements, and refunds where applicable.
For assistance, please contact sales@sinoortho.com or WhatsApp at +86 137 5823 5369. Providing your order number, product details, photos, and a clear description of the issue will help us review the case more efficiently.
Returns and exchanges are handled according to the cause of the issue, product condition, order details, and applicable service policy.
If you identify a suspected quality issue within the 12-month warranty period, please contact our service team before returning the products. Provide the order number, product name or model, affected quantity, photos, and a description of the issue. After verification, we will confirm whether a return, replacement, refund, or another solution applies.
To help us evaluate your OEM/ODM project efficiently, please provide the following information:
Product Details
· Product name, category, or reference model
· Required specifications, materials, or design features
Branding & Packaging
· Logo, artwork, or other brand information
· Packaging and labeling requirements
Order Planning
· Estimated order quantity
· Expected project schedule
Market & Documentation
· Target country or market
· Required certificates or registration documents
Drawings, photos, samples, or existing product references can also help us assess technical feasibility and prepare a more accurate proposal.
OEM/ODM products usually require a higher MOQ than standard products. The exact quantity depends on the product category, level of customization, manufacturing process, logo or labeling requirements, and packaging format.
After reviewing the project details, we will confirm the applicable MOQ and proposed production plan.
Prices for standard products available on the Sino Ortho online shop can be viewed directly at https://shop.sinoortho.com/.
For bulk purchases, distributor orders, customized products, or OEM/ODM projects, please contact our sales team at sales@sinoortho.com, via WhatsApp at +86 137 5823 5369, or through the inquiry form on our website. We will prepare a quotation based on your confirmed requirements.
Product pricing depends on the product category, model, specifications, materials, order quantity, packaging format, and level of customization.
Logo printing, private labeling, customized packaging, special documentation, production requirements, and shipping arrangements may also affect the final quotation. Prices are confirmed according to the complete order requirements.
Online shop prices apply to the standard products, specifications, and packaging options listed on the shop site. Promotional offers or online-order benefits may also apply when available.
Bulk purchases, distributor orders, and OEM/ODM projects are quoted separately because pricing may vary according to quantity, customization, packaging, documentation, and production requirements.
For a quotation on standard products or a regular bulk order, please provide:
· Product name, model, or SKU
· Required specifications
· Estimated order quantity
· Destination country and postal code
· Whether shipping should be included in the quotation
If the request involves product customization, private labeling, customized packaging, or OEM/ODM services, please also provide the additional project information listed in our Service & Customization section.
Yes. Volume discounts and long-term cooperation pricing may be available depending on the product category, order quantity, total order value, and cooperation plan.
Please send us your product list and estimated purchasing volume so that our sales team can prepare the applicable quotation.
A quotation generally includes the product name or model, specifications, quantity, unit price, total product value, quotation currency, estimated lead time, and payment terms.
Where applicable, it may also list shipping costs, customized packaging or labeling charges, document requirements, and other order-specific arrangements. Import duties, taxes, customs-clearance fees, and destination-country charges are not included unless specifically stated in the quotation.
Sino Ortho operates under an ISO 13485-certified quality management system that supports the manufacturing and quality control of orthodontic products.
ISO 13485 establishes requirements for medical device quality-management processes. It does not, by itself, represent product approval or market authorization in every country.
Materials vary according to the product category, design, and intended use. Common examples include:
· Stainless steel and ceramic materials for orthodontic brackets
· Nickel-titanium, copper nickel-titanium, stainless steel, and TMA for archwires
· Latex, synthetic elastomers, or thermoplastic polyurethane for elastomeric products
· Stainless steel and other applicable materials for orthodontic instruments and attachments
Please refer to the individual product page, specification sheet, label, or instructions for use for the exact material of a specific model.
Sino Ortho can provide available quality, regulatory, registration, and product-supporting documents according to the product category, exact model, and destination market.
Document availability and coverage vary by product and model. Please view our current certificates on the Certificate page, or send us your product list, destination market, and document checklist for confirmation.
View Our Certificates
Please provide the exact product name, model or SKU, destination country, and any document checklist supplied by the local authority, importer, or distributor.
Our team will review the current certificate scope, Declaration of Conformity, product list, and other applicable supporting documents. A company-level registration or quality-management certificate should not be assumed to cover every product or model.
Quality-control and inspection procedures are applied throughout production according to the product category and applicable specifications.
Depending on the product, these procedures may include incoming-material verification, in-process inspections, dimensional and appearance checks, functional checks, and final packaging inspection. Inspection requirements are adjusted according to the design and intended use of each product.
Material certificates, technical data sheets, specification sheets, and other supporting technical information may be available for selected products and orders.
Availability depends on the product, material, model, batch, and type of document requested. Please provide the exact product name or model and describe the document or technical information required so that our team can confirm availability.
Product compliance requirements vary by destination country, product category, classification, and model. Certificates and supporting documents may assist with registration, importation, or distribution, but they do not automatically authorize a product for sale in every market.
Local registration, authorization, labeling, importer, or representative requirements may still apply. Please provide the destination market and exact product details so that we can help identify the relevant available documentation.
Sterility status varies by product. Many Sino Ortho products are supplied non-sterile, while the applicable handling requirements depend on the product material, design, and intended use.
Always check the product label and instructions for use before use. Cleaning, disinfection, or sterilization methods should follow the product-specific instructions and material limitations. Please contact us with the exact product name or model if further confirmation is required.
