Full payment is required at the time of order placement to confirm production.

We accept PayPal, Alipay, T/T Bank Transfer, Western Union (WU), and X Transfer.

If your orthodontic products arrive damaged (e.g., cracked aligners or bent brackets), please follow these steps:
1. Take clear photos of the damaged packaging and products.
2. Contact our customer service with your order number and the photos.
3. Once verified, if the damage occurred during shipping, we will arrange a free replacement shipment under our warranty policy.

For international orders, the recipient is responsible for customs duties and import taxes.
These fees are determined by local customs regulations based on the product’s declared value and tax rate.
We provide a commercial invoice with accurate product details to facilitate smooth clearance, but these additional costs are not covered by Sino Ortho.

Yes. All shipments include a unique tracking number.
You can check real-time status updates (dispatch, in transit, customs clearance, out for delivery) on our official website’s Order Tracking page or directly through the courier’s platform (DHL, FedEx, UPS).

It depends on your location, shipping method, and customs clearance.
International shipments usually arrive within 3–7 business days for standard delivery, with potential delays if customs inspection is required.

All products are securely packaged to meet international shipping standards. Customized packaging can also be provided according to customer requirements.

Yes. Our products are registered with the U.S. FDA, and certified under ISO 13485, CE MDR, and other internationally recognized standards, ensuring compliance in global markets.

If any quality issues occur within one year of purchase, please contact our service team for return or replacement arrangements.

Yes. Shipping insurance is available to cover loss, theft, or damage during transit.
The cost and responsibility can be arranged upon request when placing your order.

All prices are quoted in USD. If you pay in another currency, the final amount is converted using the real-time exchange rate of your payment provider (e.g., your bank or PayPal) on the day of the transaction.

We usually ship by international express couriers such as FedEx, UPS, or DHL.
Shipping costs generally include:
· Base Freight: Calculated based on the package weight, dimensions, and destination (e.g., USD 20–50 for small aligner or retainer packages to most regions).
· Fuel Surcharge: A variable fee (3–8% of the base freight) to cover fluctuations in fuel prices.
In addition, shipping costs vary depending on the trade terms agreed upon with the customer:
· Under FOB (Free on Board) terms, the buyer arranges and pays for sea or air freight, insurance, and import clearance after the goods are loaded at the port of shipment.
· Under CIF (Cost, Insurance, and Freight) terms, the seller (Sino Ortho) covers the freight and insurance up to the destination port, while the buyer handles import duties and inland delivery.
Our sales team will confirm the most suitable shipping and trade arrangement before you place an order.

We are committed to efficient and reliable after-sales support for both clinics and distributors.
 Dedicated Support Team: Available Monday–Friday, 8:30 AM–5:30 PM (UTC+8) via email or WhatsApp for quick communication.
 Replacement / Refund Assistance: Simplified procedures for warranty-related replacements or partial refunds in verified cases.
 Customer Follow-Up: We regularly follow up after delivery to gather feedback and ensure product satisfaction.

We provide a 12-month warranty covering defects in materials or workmanship.
This warranty does not cover damage caused by improper use (e.g., accidental bending of brackets during installation).
Warranty Claim Procedure:
To submit a claim, please provide your order number, product photos, and a brief description of the issue.
Our service team will respond within three business days and arrange a replacement or refund if applicable.

Yes. Most of our orthodontic products support customization to meet clinical or branding requirements. A minimum order quantity (MOQ) may apply depending on the product type and customization level. Our sales team will assist in confirming specifications, lead time, and feasibility before production.

When you send an inquiry via our website, the order process follows these steps:
Website Message → Sales Contact → Order Confirmation → Payment → Production & Preparation → Shipment → Delivery & Receipt.

Yes. Our sales and technical teams are available to provide professional consultation and recommend suitable products based on your clinical or business needs.

Yes. All our orthodontic products are manufactured under ISO 13485 and FDA registration, ensuring compliance with global health and safety regulations.

Yes. Volume discounts and long-term partnership pricing are available upon discussion with our sales team.

Our products are positioned to balance quality and value, offering competitive advantages in both performance and service:
1. Compared with premium international brands, our prices are more affordable, while maintaining the same medical-grade materials and precision manufacturing standards.
2. Compared with mid-tier competitors, our prices are similarly positioned, but we provide longer warranties (12 months vs. the industry average of 6–9 months) and complimentary technical support, delivering greater overall value to customers.

Payment terms should be confirmed with our sales representative.
In general, orders are processed on a payment-before-shipment basis.

Additional costs such as shipping fees, handling charges, or import taxes may apply, depending on your location and trade terms (FOB, CIF, etc.).
Please confirm all related fees with our sales team before placing your order.

For detailed pricing information, please contact our sales team directly.
Our representatives will provide a quotation based on your product selection, order quantity, and shipping requirements.

All products undergo strict quality control and inspection procedures after production to ensure precision, safety, and consistency.

Our orthodontic brackets are made from ceramic or stainless steel, while our arch wires are available in nickel-titanium (NiTi), copper-nickel-titanium (Cu-NiTi), and stainless-steel materials.
For detailed specifications or material certificates, please contact our sales or customer service team.

Yes. Sino Ortho products are certified under ISO 13485 and FDA registration, fully compliant with international medical device standards.