This Privacy Policy explains how SINO ORTHO LIMITED (“Sino Ortho,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information, as well as the rights and choices available to individuals regarding their personal information.
This Privacy Policy applies to the Sino Ortho official website, online shop, inquiry forms, email communications, online chat, WhatsApp communications, trade show interactions, and other online or offline business communications.

We collect only the personal information reasonably necessary for our business operations and services.

Information You Provide

Depending on how you interact with us, we may collect:

a. Your name and company name
b. Country or region
c. Email address
d. Telephone number or WhatsApp number
e. Billing and shipping addresses
f. Account and login information
g. Order, payment-status, and shipping information
h. Product interests, models, quantities, and specifications
i. OEM/ODM, packaging, branding, or customization requirements
j. Inquiry, customer service, and after-sales information
k. Files, photographs, videos, artwork, and other materials you provide

If you provide personal information on behalf of a company or another individual, you should ensure that you are authorized to do so.
Please do not submit unnecessary patient-identifying information, health information, or other sensitive personal information through general inquiry forms, online chat, WhatsApp, or email. If such information is required for a legitimate business purpose, please contact us first.

Information Collected Automatically

When you visit our website or online shop, we or our service providers may automatically collect certain technical and usage information, including:

a. IP address
b. Browser type and version
c. Device type and operating system
d. Access dates and times
e. Pages viewed, links clicked, and time spent on the website
f. Referring websites or links
g. Website usage and technical error information
h. Cookie identifiers or similar online identifiers

Information Received from Third Parties

We may receive limited transaction, payment-status, shipping, customs-clearance, customer service, or technical information from payment providers, carriers, customs-clearance providers, live-chat providers, and other service providers involved in supporting our business.

We may use personal information to:

a. Respond to inquiries and prepare quotations
b. Create and manage customer accounts
c. Confirm, process, and fulfill orders
d. Verify payment status
e. Arrange production, packaging, shipping, delivery, and customs clearance
f. Provide OEM/ODM and customization services
g. Handle after-sales service, returns, exchanges, refunds, and warranty claims
h. Provide technical and customer support
i. Operate, maintain, and secure our website and online shop
j. Analyze website performance and improve our products and services
k. Measure the effectiveness of advertising and promotional activities
l. Prevent fraud, misuse, and security incidents
m. Maintain tax, accounting, financial, and business records
n. Comply with regulatory and legal obligations
o. Establish, exercise, or defend legal rights
p. Send marketing communications when the recipient has actively subscribed or otherwise provided consent

Where required by applicable law, we process personal information based on one or more lawful grounds, including the performance of a contract, steps taken before entering into a contract, compliance with legal obligations, our legitimate business interests, or the individual’s consent.

To maintain the basic functionality of our website and online shop, provide online chat services, understand how our websites are used, and measure advertising performance, we and our service providers may use cookies, local storage, or similar technologies.
The tools used may include Google Analytics, Google Ads conversion tracking, and Tawk.to live chat. These tools may process IP addresses, device and browser information, page visits and interactions, and chat content voluntarily submitted by users.
Users may manage or delete cookies through their browser settings. Disabling certain technologies may affect account login, shopping-cart functions, online chat, or other website features. Where required by applicable law, we will provide appropriate information and choices regarding these technologies.

Marketing Communications

We send product, catalog, trade show, and promotional emails only to individuals who have actively subscribed or otherwise provided consent.
Marketing emails will include an unsubscribe option. You may also contact us at any time to request that we stop sending marketing communications.
We do not use WhatsApp to send unsolicited advertising. WhatsApp is used only to respond to inquiries and communicate about orders, shipping, customer service, and after-sales matters.

Payment Information

Our online shop supports PayPal and any other payment methods displayed on the applicable payment page or confirmed by our sales team.
Sino Ortho does not directly store customers’ complete bank account, debit card, or credit card details. Payment information is processed by third-party payment providers in accordance with their own privacy and security practices.
We may receive limited information from payment providers, such as payment status, transaction identifiers, payer information, and other transaction details necessary to verify and process an order.

Sharing of Personal Information

Sino Ortho does not sell or rent personal information.
We may share only the information reasonably necessary with:

a. Payment and transaction-processing providers
b. Carriers, freight forwarders, and delivery companies
c. Customs-clearance and import/export service providers
d. Website hosting, e-commerce platform, and IT service providers
e. Analytics and advertising-measurement providers
f. Live-chat and customer-communication providers
g. Accounting, auditing, legal, and other professional advisers
h. Courts, regulators, customs authorities, law-enforcement agencies, or other public authorities legally entitled to request the information

We limit disclosures to the information reasonably necessary for the relevant service or legal requirement.
If Sino Ortho undergoes a merger, acquisition, reorganization, financing, or transfer of all or part of its business, personal information may be transferred as part of that transaction. Any transferred information will remain subject to appropriate protection.

International Processing

Sino Ortho conducts international business. Personal information may therefore be processed in countries or regions other than the country in which the individual is located, including by Sino Ortho, its operating entities, and its service providers.
Data-protection laws may differ between countries. Where required by applicable law, we will use reasonable safeguards for international transfers and processing.

Data Retention

We retain personal information only for as long as reasonably necessary to:

a. Process and maintain order records
b. Provide customer support and after-sales service
c. Maintain payment, tax, accounting, and financial records
d. Meet regulatory and compliance requirements
e. Handle complaints, claims, or disputes
f. Maintain security and prevent fraud

When personal information is no longer required and there is no legal or legitimate business reason to retain it, we will delete, anonymize, or otherwise securely dispose of it.

Information Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Customers are responsible for protecting their account passwords and should notify us if they suspect unauthorized account activity.

Individual Rights

Depending on the applicable laws in your country or region, you may have the right to:

a. Ask whether we hold personal information about you
b. Request access to or a copy of your personal information
c. Request correction of inaccurate or incomplete information
d. Request deletion of your personal information
e. Request restriction of or object to certain processing
f. Withdraw consent where processing is based on consent
g. Stop receiving marketing communications
h. Request data portability where applicable
i. Lodge a complaint with an appropriate data-protection authority

Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
To submit a request, please contact us at sales@sinoortho.com. We may request reasonable information to verify your identity before processing the request.
Certain requests may be limited where retaining or processing information is necessary to fulfill an order, comply with tax, financial, regulatory, or legal obligations, or establish, exercise, or defend legal claims.

Protection of Minors

Our website, online shop, products, and services are not directed to individuals under the age of 18. We do not knowingly or actively collect personal information from minors.
If you believe that a minor has provided personal information to us, please contact us at sales@sinoortho.com. We will review the matter and take appropriate steps in accordance with applicable requirements.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal obligations.
The revised policy and its effective date will be published on the relevant website. If significant changes are made, we may provide additional notice through the website, email, or another reasonable method.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

SINO ORTHO LIMITED  

Email: info@sinoortho.com

Effective date: 2026.01.01