This Shipping Policy applies to all orders placed with Sino Ortho, including online shop orders, standard product orders, bulk purchases, distributor orders, OEM/ODM projects, and customized orders. If the shipping arrangements specified in an applicable order confirmation or contract differ from this policy, the terms of that order confirmation or contract will prevail.

Available Shipping Methods

Available shipping methods may include DHL, FedEx, UPS, EMS, postal services, air freight, and sea freight.
Customers may request a preferred shipping method. Our team can also recommend an appropriate option based on the destination, product type, shipment size, cost, and estimated delivery time. Availability may vary depending on the destination and order requirements.

Shipping Charges

Shipping charges are calculated based on factors including:

a. Shipment weight and dimensions
b. Destination country and postal code
c. Selected shipping method
d. Remote-area surcharges
e. Special packaging or transportation requirements

f. The nature of the products and any applicable transport restrictions, such as whether the shipment contains batteries, liquids, adhesives, or other specially regulated chemicals

If the shipping charge shown during online checkout differs significantly from the carrier’s actual charge, Sino Ortho will contact the customer before dispatch to confirm an alternative shipping method or any applicable additional cost.

Free Economy Shipping for Online Shop Orders

Only orders placed and paid for directly through the Sino Ortho online shop may qualify for free economy shipping when the merchandise subtotal after discounts reaches USD 200 or more. This offer is available for most serviceable destinations.
Orders placed through our sales team or confirmed by quotation, order confirmation, or contract—including bulk purchases, distributor orders, OEM/ODM projects, and customized orders—do not automatically qualify for the online shop’s USD 200 free-shipping offer. Their shipping charges and arrangements are governed by the applicable order confirmation or contract.
Free shipping applies only to an economy shipping method selected or confirmed by Sino Ortho. Customers requesting another shipping method may be required to pay the applicable shipping charge.
Free economy shipping may be unavailable for certain remote or restricted destinations, oversized or overweight shipments, or products requiring special transportation. If an order is not eligible, our team will contact the customer before dispatch.
Free shipping does not include import duties, taxes, customs-clearance fees, or other destination-country charges.

Tracking Information

Where tracking is available, tracking information will be provided by email or through the customer’s online order. Customers can check the shipment status using the tracking number on the applicable carrier’s website.

In some cases, a carrier may assign one or more new tracking numbers during transit due to route changes, transfers between carriers, relabeling, or other operational arrangements. This may temporarily interrupt tracking updates and, where the carrier imposes additional handling, rerouting, relabeling, or transfer charges, may result in additional costs. Sino Ortho will provide the updated tracking information when available and will contact the customer before charging any additional amount, unless otherwise specified in the applicable order confirmation or contract.

Estimated Delivery Times

Estimated transit times after dispatch are generally:

a. International express: approximately 3–7 business days
b. EMS: approximately 7–10 business days
c. Postal services: approximately 20–30 business days
d. Air freight and sea freight: confirmed separately before shipment

These estimates do not include order-processing or production time and do not represent guaranteed delivery dates. Delivery may take longer due to customs procedures, weather conditions, flight schedules, carrier operations, local holidays, remote destinations, or other circumstances outside Sino Ortho’s reasonable control.

Customs Duties and Import Requirements

Unless otherwise agreed in writing, customers are responsible for import duties, taxes, customs-clearance fees, brokerage charges, and other costs imposed by the destination country or region.
DDP or other duty- and tax-inclusive shipping arrangements may be available upon request. Availability and cost must be confirmed separately before shipment.
Sino Ortho can provide commonly required shipping and customs-clearance documents, such as commercial invoices, packing lists, certificates of origin, and available product-supporting documents. Document availability depends on the product, model, destination market, and applicable requirements.
Customers are responsible for confirming any local product-registration, import-permit, labeling, or documentation requirements before placing an order.

Shipping Address and Failed Delivery

Customers are responsible for providing a complete and accurate recipient name, delivery address, postal code, telephone number, and tax or identification information where required.
The delivery address may be changed before dispatch. Address changes requested after dispatch are subject to carrier approval, and any resulting address-correction, redirection, or redelivery charges must be paid by the customer.
Customers are responsible for additional costs caused by an incorrect or incomplete address, an unavailable recipient, refused delivery, unpaid duties or taxes, missing customs information, or failure to complete customs clearance within the required period.
If a shipment is returned for any of these reasons, any approved refund will be reduced by the original shipping cost, return shipping, customs charges, storage fees, and other carrier-related costs.
No refund will be provided if a shipment is destroyed, abandoned, or cannot be returned because the customer failed to complete the delivery or customs-clearance procedures.

Shipping Restrictions

Shipping may be unavailable to certain destinations affected by war or conflict, international sanctions, carrier restrictions, or customs regulations.
Delivery to postal boxes, military addresses, and certain remote areas must be confirmed with our sales team. Adhesives and other specially regulated products may also be subject to air-transport restrictions.