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Products — Frequently Asked Questions (FAQ)
  • Q Should I order through the Sino Ortho online shop or contact the sales team?

    A

    For standard products listed on the Sino Ortho online shop, you can select the required specifications and place an order directly at https://shop.sinoortho.com/.

    For bulk purchases, distributor orders, OEM/ODM projects, customized products or packaging, or orders requiring market-specific documentation, please contact our sales team at sales@sinoortho.com or via WhatsApp at +86 137 5823 5369.

    After the product specifications, quantities, pricing, shipping arrangements, and document requirements have been confirmed, our sales team will provide the applicable order documents and arrange order processing.

  • Q What is the MOQ for standard products?

    A

    The minimum order quantity depends on the product category, packaging format, and stock availability. Most standard in-stock products are available with an MOQ of one piece, while some products may require higher quantities due to production or packaging requirements.

    Please send us the product name, model, or item details, and we will confirm the applicable MOQ.

  • Q What is your standard production lead time?

    A
    Production lead time depends on the product type, order quantity, stock availability, and
    production schedule at the time of order confirmation. Standard products generally require less
    time than customized items. For specific lead time information, please contact our team with the
    product list and expected quantity.

  • Q What payment methods are accepted?

    A We accept PayPal, Alipay, T/T Bank Transfer, Western Union (WU), and XTransfer.
  • Q How are orders processed and managed?

    A

    After you place an online order or confirm your requirements with our sales team, we will verify the product specifications, quantities, delivery information, and any applicable customization or document requirements.

    Once the order details and full payment have been confirmed, the order will proceed through production or preparation, quality inspection, packaging, shipment, and delivery. Tracking information will be provided when the selected shipping method supports tracking.

PROVEN ORTHODONTIC EXCELLENCE
Hangzhou, China | Serving 100+ countries
  sales@sinoortho.com
  +86-571-89011997

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