We aim to respond as quickly as possible during our working hours, Monday to Friday, 8:30 AM–5:30 PM (UTC+8). Response time may vary depending on the complexity of the request, time-zone differences, and whether additional technical or commercial confirmation is required.

For faster assistance, please include the product name or model, expected quantity, destination country, and your main questions in the initial inquiry.

Yes. Our sales and technical teams can provide product specifications, catalogs, comparison information, and general selection support based on your clinical or business requirements.

For example, we can help distributors compare product series, materials, specifications, packaging formats, and market positioning. Patient-specific product or treatment decisions should be made by a qualified dental professional.

Please contact us with your company profile, target market, sales channels, product interests, expected purchasing volume, and cooperation requirements.

Our team will review your business background and market coverage before discussing suitable products, pricing, documentation support, and possible cooperation arrangements. We welcome long-term partnerships with professional orthodontic distributors and business partners.

We provide after-sales assistance for order follow-up, product and document inquiries, verified warranty claims, replacements, and refunds where applicable.

For assistance, please contact sales@sinoortho.com or WhatsApp at +86 137 5823 5369. Providing your order number, product details, photos, and a clear description of the issue will help us review the case more efficiently.

Sino Ortho products are covered by a 12-month warranty against verified defects in materials or workmanship. The warranty does not cover damage caused by improper use, handling, or installation.

To submit a warranty claim, please provide your order number, product details, photos, and a brief description of the issue. Our service team will review the information and normally respond within three business days. A replacement, refund, or other appropriate solution will be arranged when the claim is approved.

Returns and exchanges are handled according to the cause of the issue, product condition, order details, and applicable service policy.

If you identify a suspected quality issue within the 12-month warranty period, please contact our service team before returning the products. Provide the order number, product name or model, affected quantity, photos, and a description of the issue. After verification, we will confirm whether a return, replacement, refund, or another solution applies.