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Answers To Related Questions

FREQUENTLY ASKED QUESTION

If you have any question please contact us

  • Q What customization options are available?

    A

    Customization is available for selected orthodontic products and may include logo printing, private labeling, packaging design, product labeling, and certain product specifications.

    Available options depend on the product category, order quantity, manufacturing requirements, and technical feasibility. An MOQ may apply. Our team will confirm the available options after reviewing your requirements.

  • Q What information should I provide for an OEM/ODM project?

    A

    To help us evaluate your OEM/ODM project efficiently, please provide the following information:

      Product Details
        · Product name, category, or reference model
        · Required specifications, materials, or design features

      Branding & Packaging
        · Logo, artwork, or other brand information
        · Packaging and labeling requirements

      Order Planning
        · Estimated order quantity
        · Expected project schedule

      Market & Documentation
        · Target country or market
        · Required certificates or registration documents

    Drawings, photos, samples, or existing product references can also help us assess technical feasibility and prepare a more accurate proposal.

  • Q How long does OEM/ODM production take?

    A

    OEM/ODM lead time depends on the complexity of the project, including product confirmation, technical evaluation, artwork preparation, packaging design, sample approval, production planning, and order quantity.

    Projects involving customized packaging, private labeling, or new product development generally require more preparation time than standard orders. Our team will confirm the estimated schedule after reviewing the complete project requirements.

  • Q What is the MOQ for OEM/ODM products?

    A

    OEM/ODM products usually require a higher MOQ than standard products. The exact quantity depends on the product category, level of customization, manufacturing process, logo or labeling requirements, and packaging format.

    After reviewing the project details, we will confirm the applicable MOQ and proposed production plan.

  • Q How long will it take for the products to arrive?

    A

    Delivery time depends on the destination, shipping method, carrier, and customs-clearance process. International express shipments usually arrive within approximately 3–7 business days after dispatch, although delays may occur due to customs inspections, carrier schedules, weather conditions, or delivery to remote areas.

    This estimated transit time does not include production or order-preparation time.

  • Q Can I track my shipment?

    A

    Yes. All shipments include a unique tracking number. Once the order has been dispatched, we will provide the applicable carrier and tracking information.

    You can check the shipment status through the Order Tracking page on our website or directly through the carrier’s platform, such as DHL, FedEx, or UPS.

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Hangzhou, China | Serving 100+ countries
  sales@sinoortho.com
  +86-571-89011997

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