Products are securely packaged according to their type, size, and standard packaging format to help protect them during normal handling and transportation.

Customized packaging or labeling may also be available, depending on the product category, order quantity, and customer requirements. Any destination-specific packaging or labeling requirements should be provided before production.

Please take clear photos of the outer packaging, shipping label, and damaged products, and retain the original packaging. Contact our customer service team promptly with your order number and supporting photos.

Once we verify that the damage occurred during transit, we will arrange a free replacement shipment.

We usually ship by international express courier, such as DHL, FedEx, or UPS. Depending on the order size, destination, and customer requirements, other freight arrangements may also be available.

Shipping costs are calculated based on the shipment weight, dimensions, destination, shipping method, and required service level. Our sales team will confirm the available shipping options and exact cost before the order is placed.

For international orders, the recipient is responsible for customs duties, import taxes, and other destination-country charges unless otherwise agreed under the applicable trade terms.

These charges are determined by local customs authorities based on factors such as the declared value, product classification, and local tax regulations. They are not included in the product or shipping price unless specifically stated in the quotation or order documents.

Yes. Shipping insurance is available to cover eligible loss, theft, or damage during transit. It can be arranged upon request when the order is placed.

The availability, coverage, cost, and responsible party will be confirmed before shipment according to the shipment value, shipping method, destination, and agreed trade terms.

Yes. We can provide standard export documents for shipment processing and customs reference, including a commercial invoice and packing list. Other available supporting documents may be provided depending on the product, order, and destination-market requirements.

Because customs requirements vary by country, customers should confirm the applicable local requirements and provide any required document checklist before shipment.