SINO ORTHO LIMITED

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FREQUENTLY ASKED QUESTION

If you have any question please contact us

Q How can I become a distributor of SINO ORTHO?

A
If you are interested in becoming a distributor, please contact us with your company profile, target

market, product interests, and cooperation expectations. Our team will review your business

background and discuss possible cooperation models based on your market coverage and

development plan. We welcome long-term partnerships with professional distributors and

orthodontic business partners.
Q How are payments affected by currency fluctuations?

A All prices are quoted in USD. If you pay in another currency, the final amount is converted using the real-time exchange rate of your payment provider (e.g., your bank or PayPal) on the day of the transaction.
Q How quickly can I expect a reply to my inquiry?

A
We aim to respond to inquiries as quickly as possible during working hours. Response time may

vary depending on the complexity of the request, time zone differences, and whether additional

technical or commercial confirmation is required. For faster assistance, we recommend including

clear product information, quantity, destination country, and your main questions in the initial

message.
Q Is insurance available for the shipments, and who bears the cost?

A Yes. Shipping insurance is available to cover loss, theft, or damage during transit.
The cost and responsibility can be arranged upon request when placing your order.
Q What are the conditions under which products can be returned or exchanged?

A If any quality issues occur within one year of purchase, please contact our service team for return or replacement arrangements.
Q Are the products compliant with the health and safety regulations of the destination country?

A Yes. Our products are registered with the U.S. FDA, and certified under ISO 13485, CE MDR, and other internationally recognized standards, ensuring compliance in global markets.

Q How can I become a distributor of SINO ORTHO?

Q How are payments affected by currency fluctuations?

Q How quickly can I expect a reply to my inquiry?

Q Is insurance available for the shipments, and who bears the cost?

Q What are the conditions under which products can be returned or exchanged?

Q Are the products compliant with the health and safety regulations of the destination country?

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