-
Q How are payments affected by currency fluctuations?
A All prices are quoted in USD. If you pay in another currency, the final amount is converted using the real-time exchange rate of your payment provider (e.g., your bank or PayPal) on the day of the transaction.
-
Q What are the terms of payment?
A Full payment is required at the time of order placement to confirm production.
-
Q What payment methods are accepted?
A We accept PayPal, Alipay, T/T Bank Transfer, Western Union (WU), and X Transfer.
-
Q What happens if the goods are damaged during shipping?
A If your orthodontic products arrive damaged (e.g., cracked aligners or bent brackets), please follow these steps:
1. Take clear photos of the damaged packaging and products.
2. Contact our customer service with your order number and the photos.
3. Once verified, if the damage occurred during shipping, we will arrange a free replacement shipment under our warranty policy.
-
Q Who is responsible for customs duties and import taxes?
A For international orders, the recipient is responsible for customs duties and import taxes.
These fees are determined by local customs regulations based on the product’s declared value and tax rate.
We provide a commercial invoice with accurate product details to facilitate smooth clearance, but these additional costs are not covered by Sino Ortho.
-
Q Is there a way to track the shipment?
A Yes. All shipments include a unique tracking number.
You can check real-time status updates (dispatch, in transit, customs clearance, out for delivery) on our official website’s Order Tracking page or directly through the courier’s platform (DHL, FedEx, UPS).
