A For international orders, the recipient is responsible for customs duties and import taxes.
These fees are determined by local customs regulations based on the product’s declared value and tax rate.
We provide a commercial invoice with accurate product details to facilitate smooth clearance, but these additional costs are not covered by Sino Ortho.

A

We accept PayPal, Alipay, bank transfer (T/T), Western Union, and XTransfer. Available payment methods may vary depending on the order and destination.

Please confirm the appropriate payment method and payment details with our sales team before making payment.

A If your orthodontic products arrive damaged (e.g., cracked aligners or bent brackets), please follow these steps:
1. Take clear photos of the damaged packaging and products.
2. Contact our customer service with your order number and the photos.
3. Once verified, if the damage occurred during shipping, we will arrange a free replacement shipment under our warranty policy.

A

A

A Full payment is required at the time of order placement to confirm production.