A All products are securely packaged to meet international shipping standards. Customized packaging can also be provided according to customer requirements.

A Yes. Most of our orthodontic products support customization to meet clinical or branding requirements. A minimum order quantity (MOQ) may apply depending on the product type and customization level. Our sales team will assist in confirming specifications, lead time, and feasibility before production.

A We provide a 12-month warranty covering defects in materials or workmanship.
This warranty does not cover damage caused by improper use (e.g., accidental bending of brackets during installation).
Warranty Claim Procedure:
To submit a claim, please provide your order number, product photos, and a brief description of the issue.
Our service team will respond within three business days and arrange a replacement or refund if applicable.

A We are committed to efficient and reliable after-sales support for both clinics and distributors.
 Dedicated Support Team: Available Monday–Friday, 8:30 AM–5:30 PM (UTC+8) via email or WhatsApp for quick communication.
 Replacement / Refund Assistance: Simplified procedures for warranty-related replacements or partial refunds in verified cases.
 Customer Follow-Up: We regularly follow up after delivery to gather feedback and ensure product satisfaction.

A Yes. All our orthodontic products are manufactured under ISO 13485 and FDA registration, ensuring compliance with global health and safety regulations.

A Yes. Our sales and technical teams are available to provide professional consultation and recommend suitable products based on your clinical or business needs.